Contact Support
We're here to help! If you have any questions, concerns, or need assistance with Alpha Language Center, please don't hesitate to reach out to us.
Support Email
yhayaks.rahman123@gmail.com
We aim to respond to all inquiries within 24 hours.
What We Can Help With
- Account issues and login problems
- Technical support and bug reports
- Content moderation concerns
- Privacy and data protection questions
- Terms of service clarifications
- Feature requests and feedback
Report Inappropriate Content
If you encounter inappropriate, offensive, or abusive content or behavior in our app, please report it immediately to our support team. We take content moderation seriously and will investigate all reports within 24 hours.
Response Times
- Content Reports: Within 24 hours
- Technical Support: 1-2 business days
- General Inquiries: 2-3 business days
Privacy Policy
Effective Date: 25 January 2025
Welcome to Alpha Language Center! Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you use our app. By using Alpha Language Center, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We collect the following personal information when you register or use our app:
- Email Address: Required for account creation and login.
- Password: Encrypted and securely stored to protect your account.
1.2 User-Generated Content
When using Alpha Language Center, you may upload or share content, including:
- Audio files
- Photos
- Comments or posts
1.3 Shared Content
You can share YouTube videos within the app. Note that the use of YouTube content is subject to YouTube's Terms of Service and Privacy Policy.
1.4 Device Information
We may collect non-personal data such as:
- Device type and operating system
- App usage statistics and crash reports
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account
- To enable features like uploading and sharing user-generated content
- To provide customer support and respond to your inquiries
- To improve app functionality and user experience
- To ensure compliance with our Terms of Service
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information in the following cases:
- With Your Consent: If you explicitly agree to share specific information
- Service Providers: With trusted third-party services to operate the app (e.g., cloud storage or analytics)
- Legal Compliance: When required by law or to protect our legal rights
4. User-Generated Content
You retain ownership of the content you upload, including audio files, photos, and other materials. By uploading content, you grant us a license to use it for app functionality.
4.1 Deleting Content
You have the right to delete your uploaded content at any time through the app settings. If you need assistance, contact our support team at yhayaks.rahman123@gmail.com.
5. Security of Your Information
We take your security seriously and implement industry-standard measures to protect your data, including:
- Encryption of sensitive information (e.g., passwords)
- Regular security audits
- Restricted access to personal data
Despite our efforts, no system is completely secure. Use strong passwords and report any unauthorized access immediately.
6. Your Rights
As a user, you have the following rights:
- Access and Update: You can view and update your personal information
- Account Deletion: You can request the deletion of your account and associated data
- Withdraw Consent: You can withdraw your consent to data collection at any time by discontinuing use of the app
To exercise your rights, contact us at yhayaks.rahman123@gmail.com.
7. Third-Party Links and Services
Alpha Language Center may contain links to third-party services, including YouTube. We are not responsible for the privacy practices of these external platforms. Review their policies before interacting with their content.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices. When we make significant updates, we will notify you via email or in-app notifications. Continued use of the app indicates your acceptance of the updated policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: yhayaks.rahman123@gmail.com
Thank you for trusting Alpha Language Center. Your privacy is our priority.
End User License Agreement (EULA)
Effective Date: 25 January 2025
This End User License Agreement ("Agreement") is a legal agreement between you ("User") and Alpha Language Center ("we", "us", "our") for the use of the Alpha Language Center mobile application ("App").
Important Notice
By downloading, installing, or using this App, you agree to be bound by the terms of this Agreement. If you do not agree to these terms, do not use the App.
1. License Grant
Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes.
2. User-Generated Content Policy
Zero Tolerance for Inappropriate Content
We have ZERO TOLERANCE for objectionable content or abusive behavior. Any violation of our content standards will result in immediate action including content removal and account termination.
2.1 Prohibited Content
You agree that you will NOT upload, share, or transmit any content that:
- Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another's privacy
- Contains hate speech, discrimination, or promotes violence against any individual or group
- Is sexually explicit or contains nudity
- Infringes on intellectual property rights or violates any laws
- Contains spam, commercial advertisements, or promotional content
- Impersonates another person or entity
- Contains malicious code, viruses, or harmful software
- Violates the privacy of others or shares personal information without consent
2.2 Content Moderation
We employ multiple methods to ensure content quality and safety:
- Automated Filtering: Our systems automatically scan uploaded content for inappropriate material
- User Reporting: Users can report inappropriate content or behavior
- Manual Review: Our moderation team reviews reported content and takes appropriate action
- 24-Hour Response: We commit to reviewing and acting on all content reports within 24 hours
3. User Blocking and Reporting
3.1 Blocking Users
You have the ability to block other users who engage in abusive or inappropriate behavior. Blocked users will not be able to:
- Contact you or view your profile
- See your content or interact with your posts
- Send you messages or notifications
3.2 Reporting Mechanism
If you encounter inappropriate content or abusive behavior, you can:
- Use the in-app reporting feature
- Email our support team at yhayaks.rahman123@gmail.com
- Provide detailed information about the violation
4. Enforcement Actions
Upon discovering or receiving reports of violations, we will take immediate action, which may include:
- Content Removal: Immediate removal of violating content
- Warning: Formal warning to the user
- Temporary Suspension: Temporary restriction of account access
- Account Termination: Permanent removal of user account and all associated content
- Legal Action: Reporting to authorities when required by law
5. Your Responsibilities
As a user of Alpha Language Center, you agree to:
- Use the App in accordance with these terms and applicable laws
- Respect other users and maintain a positive community environment
- Report inappropriate content or behavior when you encounter it
- Keep your account information secure and confidential
- Not attempt to circumvent our content moderation systems
6. Intellectual Property
You retain ownership of your original content but grant us a license to use it for App functionality. You may not use copyrighted material without permission.
7. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
8. Disclaimers
The App is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free operation.
9. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
10. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of the App after changes constitutes acceptance of the new terms.
11. Termination
We may terminate your access to the App at any time for violation of these terms. You may also terminate your account at any time.
12. Contact Information
For questions about this Agreement or to report violations, contact us at:
Email: yhayaks.rahman123@gmail.com
Response Time: Within 24 hours for content reports
Agreement Acceptance
By using Alpha Language Center, you acknowledge that you have read, understood, and agree to be bound by this End User License Agreement.