Alpha Language Center

Legal Information & Support

Contact Support

We're here to help! If you have any questions, concerns, or need assistance with Alpha Language Center, please don't hesitate to reach out to us.

Support Email

yhayaks.rahman123@gmail.com

We aim to respond to all inquiries within 24 hours.

What We Can Help With

  • Account issues and login problems
  • Technical support and bug reports
  • Content moderation concerns
  • Privacy and data protection questions
  • Terms of service clarifications
  • Feature requests and feedback

Report Inappropriate Content

If you encounter inappropriate, offensive, or abusive content or behavior in our app, please report it immediately to our support team. We take content moderation seriously and will investigate all reports within 24 hours.

Response Times

  • Content Reports: Within 24 hours
  • Technical Support: 1-2 business days
  • General Inquiries: 2-3 business days

Privacy Policy

Effective Date: 25 January 2025

Welcome to Alpha Language Center! Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you use our app. By using Alpha Language Center, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect the following personal information when you register or use our app:

  • Email Address: Required for account creation and login.
  • Password: Encrypted and securely stored to protect your account.

1.2 User-Generated Content

When using Alpha Language Center, you may upload or share content, including:

  • Audio files
  • Photos
  • Comments or posts

1.3 Shared Content

You can share YouTube videos within the app. Note that the use of YouTube content is subject to YouTube's Terms of Service and Privacy Policy.

1.4 Device Information

We may collect non-personal data such as:

  • Device type and operating system
  • App usage statistics and crash reports

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your account
  • To enable features like uploading and sharing user-generated content
  • To provide customer support and respond to your inquiries
  • To improve app functionality and user experience
  • To ensure compliance with our Terms of Service

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following cases:

  • With Your Consent: If you explicitly agree to share specific information
  • Service Providers: With trusted third-party services to operate the app (e.g., cloud storage or analytics)
  • Legal Compliance: When required by law or to protect our legal rights

4. User-Generated Content

You retain ownership of the content you upload, including audio files, photos, and other materials. By uploading content, you grant us a license to use it for app functionality.

4.1 Deleting Content

You have the right to delete your uploaded content at any time through the app settings. If you need assistance, contact our support team at yhayaks.rahman123@gmail.com.

5. Security of Your Information

We take your security seriously and implement industry-standard measures to protect your data, including:

  • Encryption of sensitive information (e.g., passwords)
  • Regular security audits
  • Restricted access to personal data

Despite our efforts, no system is completely secure. Use strong passwords and report any unauthorized access immediately.

6. Your Rights

As a user, you have the following rights:

  • Access and Update: You can view and update your personal information
  • Account Deletion: You can request the deletion of your account and associated data
  • Withdraw Consent: You can withdraw your consent to data collection at any time by discontinuing use of the app

To exercise your rights, contact us at yhayaks.rahman123@gmail.com.

7. Third-Party Links and Services

Alpha Language Center may contain links to third-party services, including YouTube. We are not responsible for the privacy practices of these external platforms. Review their policies before interacting with their content.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. When we make significant updates, we will notify you via email or in-app notifications. Continued use of the app indicates your acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: yhayaks.rahman123@gmail.com

Thank you for trusting Alpha Language Center. Your privacy is our priority.

End User License Agreement (EULA)

Effective Date: 25 January 2025

This End User License Agreement ("Agreement") is a legal agreement between you ("User") and Alpha Language Center ("we", "us", "our") for the use of the Alpha Language Center mobile application ("App").

Important Notice

By downloading, installing, or using this App, you agree to be bound by the terms of this Agreement. If you do not agree to these terms, do not use the App.

1. License Grant

Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes.

2. User-Generated Content Policy

Zero Tolerance for Inappropriate Content

We have ZERO TOLERANCE for objectionable content or abusive behavior. Any violation of our content standards will result in immediate action including content removal and account termination.

2.1 Prohibited Content

You agree that you will NOT upload, share, or transmit any content that:

  • Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another's privacy
  • Contains hate speech, discrimination, or promotes violence against any individual or group
  • Is sexually explicit or contains nudity
  • Infringes on intellectual property rights or violates any laws
  • Contains spam, commercial advertisements, or promotional content
  • Impersonates another person or entity
  • Contains malicious code, viruses, or harmful software
  • Violates the privacy of others or shares personal information without consent

2.2 Content Moderation

We employ multiple methods to ensure content quality and safety:

  • Automated Filtering: Our systems automatically scan uploaded content for inappropriate material
  • User Reporting: Users can report inappropriate content or behavior
  • Manual Review: Our moderation team reviews reported content and takes appropriate action
  • 24-Hour Response: We commit to reviewing and acting on all content reports within 24 hours

3. User Blocking and Reporting

3.1 Blocking Users

You have the ability to block other users who engage in abusive or inappropriate behavior. Blocked users will not be able to:

  • Contact you or view your profile
  • See your content or interact with your posts
  • Send you messages or notifications

3.2 Reporting Mechanism

If you encounter inappropriate content or abusive behavior, you can:

  • Use the in-app reporting feature
  • Email our support team at yhayaks.rahman123@gmail.com
  • Provide detailed information about the violation

4. Enforcement Actions

Upon discovering or receiving reports of violations, we will take immediate action, which may include:

  • Content Removal: Immediate removal of violating content
  • Warning: Formal warning to the user
  • Temporary Suspension: Temporary restriction of account access
  • Account Termination: Permanent removal of user account and all associated content
  • Legal Action: Reporting to authorities when required by law

5. Your Responsibilities

As a user of Alpha Language Center, you agree to:

  • Use the App in accordance with these terms and applicable laws
  • Respect other users and maintain a positive community environment
  • Report inappropriate content or behavior when you encounter it
  • Keep your account information secure and confidential
  • Not attempt to circumvent our content moderation systems

6. Intellectual Property

You retain ownership of your original content but grant us a license to use it for App functionality. You may not use copyrighted material without permission.

7. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

8. Disclaimers

The App is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free operation.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the App after changes constitutes acceptance of the new terms.

11. Termination

We may terminate your access to the App at any time for violation of these terms. You may also terminate your account at any time.

12. Contact Information

For questions about this Agreement or to report violations, contact us at:

Email: yhayaks.rahman123@gmail.com

Response Time: Within 24 hours for content reports

Agreement Acceptance

By using Alpha Language Center, you acknowledge that you have read, understood, and agree to be bound by this End User License Agreement.